Frequently Asked Questions

Sizing Details: Currently, all of our products can be adjusted to a size to suit you perfectly.  If you love an item, but would prefer it in a different size or fit, don't hesitate to send us an e-mail to ExploreMoreBackroads@gmail.com.

Let us know the item(s) you're considering and the custom sizing required for you. Please do this PRIOR to purchase! Please note that no refunds or exchanges can be made on custom order sizes.

Care instructions: We strongly advise keeping your new jewelry away from water, perfumes or harsh chemicals, which can prevent your items from staying in ideal condition and can affect the longevity of your product. 

Damage in Transit: Please be reassured that Backroads will always do our best to ensure your items are packaged to arrive to you in perfect condition. We understand, however, that accidents in transit can happen and we will do our best to resolve any issues for you.

Should you receive a damaged item, please send an email to ExploreMoreBackroads@gmail.com on the day of receiving your goods (or within 72 hours), providing a couple of photos of the item(s) you have received. We aim to respond to all inquiries within 24 hours of receipt.

Please note, if an item has been worn or has become broken or damaged after use, it may be necessary for us to receive the item back in order for repairs to be made. In these circumstances the buyer must pay for the return postage costs.

I have a question about my order or item I received: Simply send an email to ExploreMoreBackRoads@gmail.com. We aim to respond to all inquiries within 24 hours of receiving your message. Please ensure you include any images or additional information where necessary in order for us to resolve any queries ASAP. If for any reason you need to return an item to us, please note all postage costs must be covered by the customer. Original postage costs cannot be refunded.

All Products Sustainably Sourced + Eco-Conscious: Here at Backroads, we are on a mission to make a difference on the impact we make on the environment. All of our products and packaging are eco-conscious and sustainably sourced.